BOOKINGS – TERMS & CONDITIONS (1 MAY 2026)

Booking Procedure

In these Terms and Conditions the “Shipowner” is Lady Hope Enterprises IKE and the client is you as the person making the booking.

You can search for cruise availability on Lady Hope through our online booking system or contact page and proceed to book your daily cruise or multi-day charter. You will be able to pay either by Bank transfer or by Payment link (using VISA or Mastercard).

Upon completing your booking application we will aim to process your booking within one day and notify you of confirmation of your booking. Such confirmation confirms our acceptance of your booking. If we are unable to confirm your booking, we will inform you and any down payments you have made will be returned to you as described below.

Upon confirming your booking of Lady Hope, we will send you important information for your Charter including a request to provide details of all passengers in order to complete the Passenger Log before your trip, as required by the Port Authority.

In order to finally confirm your booking a down payment is required at the time of booking.

Charter Party Contract

Our Crewed Charter packages are based on a Charter Party Contract which is based on the official charter contract in Greece, adapted for use with Lady Hope.

Payments

DAILY CRUISES:

·      Down Payment due at time of making the booking: 100% of booking amount. 

·      The booking cannot proceed if payment in full is not completed.  

MULTI-DAY CHARTERS:

·      Down payment due at time of making the booking: 50% not later than 7 days after booking confirmation.

·      Final payment 50% + APA (see below): At least 15 days before charter commencement.

·      For bookings made less than 15 days before charter commencement, a down payment due at time of booking of 100% of the amount + APA (see below) is required.

·      The booking cannot proceed if payment in full is not completed.  

Booking Cancellation

FOR ALL CRUISES:

·      Cancellation requests will only be accepted in writing.

·      In the event that a requested excursion cannot be completed due to safety reasons affecting Lady Hope, 100% of the down payment will be returned to you.

·      It must be noted that the Shipowner does not take responsibility for changes to a charter due to weather conditions.

FOR DAILY CRUISES

• For bookings cancelled more than 3 days before charter commencement, 40% of the down payment will be withheld by the Shipowner and 60% of the down payment will be returned to you (less any bank charges).
• For bookings cancelled within 3 days of charter commencement, 100% of the down payment will be withheld by the Shipowner.

MULTI-DAY CHARTERS

• In the event of cancellation of a booking for a multi-day charter more than 15 days before charter commencement, the down payment is withheld by the Shipowner. 
• In the event of cancellation of the booking of a multi-day charter less than 15 days before charter commencement, the entire charter fee is withheld by the Shipowner.

APA (FOR MULTI-DAY CREWED CHARTERS)

The APA (Advance Provisioning Allowance) is the amount intended to cover operational expenses which are described in more detail below.

The APA will be approximately 40% of the total charter rate and includes the following operational expenses which will be for the client’s account:

·      Fuel consumption for running the engine and the generator (depending on fuel rate and cruising hours)

·      Gasoline and lubricants for the use of the tender

·      Food – Drinks and spirits as per super market receipts

·      Bed linen, towels, toiletries

·      Agent/Marina/Port fees in Greece and abroad (anywhere applicable)

·      any other incidental expenses arising from the choice of cruise itinerary.

APA PROCEDURE

The amount of the APA must be paid at least 15 days before before charter commencement. The amount will be handed over to the Captain in order to supply the yacht with provisions prior to your arrival on board and to cover expenses which will be paid by the Captain during the charter.

Final calculations of the operational expenses for the cruise will be made at the end of the charter with as many supporting receipts and invoices as possible.

In case the APA appears to be insufficient, the Captain will advise you accordingly so that you can settle the balance of the expenses.

In the contrary case, where the APA exceeds the operational expenses, the client will be refunded with any remaining balance.

RETURN OF MONEY

Any money to be returned to you under these terms and conditions will be by a bank transfer to the account you notify to us in advance and we will use our reasonable efforts to effect such transfer promptly and within 10 business days of receiving your account details.

We shall not be responsible to you for any interest on the amounts being repaid and we will not be responsible to you for the consequences of any inaccuracies in the account details you provide.

INSURANCE

Lady Hope is fully insured, including as a minimum:

·      Injury/Death - €150,000 per person and €700,000 per incident, and €2,100,000 in total for the entire duration of insurance policy.

·      Damage to property - €150,000 per incident and €450,000 in total for the entire duration of insurance policy.

·      Pollution - €150,000 per incident and €450,000 in total for the entire duration of insurance policy.