BOOKING PROCESS – TERMS & CONDITIONS (15 MAY 2026)

Parties: In these Terms and Conditions we are the “Shipowner” as Lady Hope Enterprises IKE and the “Client” is you as the person making the booking.

Process: the booking process proceeds on the following path:

• Client checks online availability calendar and sends us a booking enquiry with dates
• We check the dates are still available and confirm the position to Client by email
• If the dates are available, we also send Client a payment link by email
• Client uses the payment link to make the required payment
• Booking is confirmed on receipt of payment provided Lady Hope is still available
• If Lady Hope is no longer available we propose alternative dates or the payment is returned, as Client requires.

The following sections describe this process in more detail.

Availability Enquiry: You can check with us availability on Lady Hope for daily cruise and multi-day charters through our online system or through our contact page. Our availability calendar is updated regularly but please note sometimes there may be a short delay in doing so.

Availability Confirmation: Upon receiving your application we will aim to confirm availability within one day and notify you by email. Exceptionally, it may not be possible to give such confirmation if the booking slot has already been taken or if the cruise cannot proceed for safety, technical/maintenance or weather-related reasons. In this case we may propose alternative dates. For half-day cruises and sunset cruises your requested slot will be reserved for you but only finally confirmed the day before.

Payment Instructions: If we are able to confirm availability we will provide you with a payment instruction by email. This will enable you to pay either by a bank transfer or by payment link (using VISA or Mastercard). It is recommended you make prompt payment to avoid disappointment since we use multiple sales channels and slots remain available until we have confirmed booking acceptance.

Charter Fees: these are as shown on our website (for daily cruises) or as advised by us on application (for multi-day cruises and half-day cruises) with any amendments included in our email providing payment instructions. We reserve the right to adjust the price to reflect unforeseen costs such as fuel price increases.

Payment Instalments: these are as follows

Daily Cruises:

·      Down Payment due at time of making the first payment: 100% of cruise price. 

·      The booking cannot proceed if payment in full is not completed. 

Multi-Day Charters:

·      Down payment due at time of making the first payment: 50% of cruise price

·      Final payment 50% of cruise price: At least 15 days before charter commencement.

·      For bookings made less than 15 days before charter commencement, a down payment due at time of first payment: 100% of the cruise price amount is required.

·      The charter cannot proceed if payment in full is not completed.

Booking Confirmation: Upon receipt of your payment and provided the slot is still available we will promptly send you a booking confirmation, such confirmation being our acceptance of your booking. Exceptionally, it may not be possible to give such confirmation if the booking slot has been taken during the interim or if the cruise cannot proceed for safety, technical/maintenance or weather-related reasons. In this case we may propose alternative dates or the payment is returned, as Client requires. For half-day cruises and sunset cruises your requested slot will be reserved for you but only finally confirmed the day before.

Charter Information: Upon confirming your booking of Lady Hope, we will also send you important information for your charter including a request to provide details of all passengers in order to complete the Passenger Log before your trip, as required by the Port Authority.

Booking Cancellation:

For Daily Cruises

• For bookings cancelled by you more than 3 days before charter commencement, 50% of the down payment will be withheld by the Shipowner and 50% of the down payment will be returned to you (less any bank charges).
• For bookings cancelled by you within 3 days of charter commencement, 100% of the down payment will be withheld by the Shipowner.

Multi-Day Charters

• In the event of cancellation by you of a booking for a multi-day charter more than 15 days before charter commencement, the down payment is withheld by the Shipowner. 
• In the event of cancellation by you of the booking of a multi-day charter less than 15 days before charter commencement, the entire charter fee is withheld by the Shipowner.

For All Cruises:

• Cancellation requests by Client will only be accepted in writing.
• In the event that we have to cancel a booked charter before it commences due to safety, technical/maintenance or weather-related reasons affecting Lady Hope, 100% of the down payment(s) will be returned to you.
• Once a charter has commenced, if we have to curtail your charter for technical/maintenance/safety reasons so that it cannot be completed as planned (in the discretion of the Captain) we will reimburse you a proportion of your Charter Fees according to how many whole hours remain of your charter after the onset of the curtailment.
• It must be noted that the Shipowner does not take responsibility for changes to a charter once commenced where these arise due to weather conditions – this remains at the discretion of the Captain.

Return Of Money: Any money to be returned to you under these terms and conditions will be by a bank transfer to the account you notify to us in advance and we will use our reasonable efforts to effect such transfer promptly within 10 business days of receiving your account details, subject to banking system delays. We shall not be responsible to you for any interest on the amounts being repaid and we will not be responsible to you for the consequences of any inaccuracies in the account details you provide.

Charter Party Contract: Our Crewed Charter packages are based on a Charter Party Contract based on the official charter contract in Greece, adapted for use with Lady Hope. You will be provided with a copy of this by email when we send you confirmation of availability. You will be deemed to have accepted such Charter Party Contract at the time when we confirm your booking has been accepted.

Insurance: For your information, Lady Hope is fully insured as required under Greek law, including as a minimum:

• Injury/Death - €150,000 per person and €700,000 per incident, and €2,100,000 in total for the entire duration of insurance policy.
• Damage to property - €150,000 per incident and €450,000 in total for the entire duration of insurance policy.
• Pollution - €150,000 per incident and €450,000 in total for the entire duration of insurance policy.