Lady Hope Yachting – Privacy Policy

Last updated: 19/08/2025

Lady Hope Yachting (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website [www.ladyhopeyachting.com] (the “Site”) and our services.

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1. Information We Collect:

We may collect and process the following types of personal data:

• Contact Information: name, email address, telephone number, postal address.

• Booking Information: travel preferences, dates, and requirements provided when you enquire or book.

• Technical Information: IP address, browser type, operating system, and cookies when you use our Site.

• Communication Records: details of your correspondence with us (email, phone, forms).

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2. How We Use Your Information:

We use your information to:

• Respond to enquiries and provide charter services.

• Process bookings and payments.

• Personalise your experience with tailored offers or information.

• Improve our website and marketing.

• Comply with legal obligations.

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3. Sharing Your Information

We do not sell your data. We may share your data only with:

• Service providers (e.g. payment processors, IT support).

• Crew and partners necessary to deliver your charter experience.

• Legal authorities if required by law.

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4. Cookies

Our Site uses cookies to enhance your browsing experience, analyse traffic, and tailor marketing. You can disable cookies through your browser settings, but some features may not function properly.

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5. Data Retention

We retain personal data only for as long as necessary:

• For enquiries: up to 12 months.

• For bookings: up to 7 years (for legal and tax purposes).

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6. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.

• Request corrections or updates.

• Request deletion of your data.

• Withdraw consent for marketing communications.

• Lodge a complaint with the ICO (Information Commissioner’s Office).

To exercise your rights, contact us at:
📧 ladyhopeenterprises@gmail.com
 

7. Data Security

We implement technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

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9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Lady Hope Yachting
📧 ladyhopeenterprises@gmail.com